Live Technical Support

Cortex Online Academy is a premium British online school that empowers Muslim learners to achieve academic distinction while developing strong character and global confidence.

Available 24/7 for general IT queries

During school hours, issues can be escalated to our IT Service Technicians

Quick responses to login, software, or platform issues

Overview

Getting Started: Systems Overview

Before the term begins, every student will receive login credentials for:

COA Student Hub (LMS) – access your lessons, assignments, and resources

School email account – communication with teachers and classmates

Student Information System (SIS) – view academic progress and grades

Important: Student and parent logins are set up separately. Make sure to complete both before accessing platforms.

Requirements

Laptop & Device Requirements

To get the best experience, your device should meet these recommended configurations:

Recommended Computer Setup

CPU: Intel Core i5 / AMD Ryzen 5 or faster

RAM: 8GB+

Display: 17″ laptop screen or 21″ external monitor

Hardware: Wired USB headset and webcam

Network: Wired internet, 20 Mbps download / 10 Mbps upload

Minimum Requirements

CPU: Intel Core i5 / AMD Ryzen 5 or equivalent or any Mac IOS

RAM: 4GB+

Display: 15″ laptop screen or 19″ external monitor

Hardware: Microphone and webcam

Network: Wired or wireless, 10 Mbps download/upload

Notes

Supported devices: Mobile phones, tablets, and Chromebooks, Macbooks are all supported

Mac Users: Compatible, but some files may require conversion; Google Chrome is recommended

Printer/Scanner: Recommended for assignments and exams

Sound & Camera: USB headset and webcam are compulsory for online classes

Software: Latest Microsoft Office (or online apps), Adobe Reader, Google Chrome, Adobe Connect for lessons

Platform

Online Learning Platforms

Cortex Online Academy uses dedicated learning platforms to deliver our programmes efficiently:

Homeschooling Programmes: Hosted on Moodle LMS, where students access live lessons, assignments, quizzes, and resources.

ESL Programmes: Hosted on Tutor LMS, designed for interactive language learning, self-paced lessons, and progress tracking.

All lessons, collaborative projects, and assessments take place online through these platforms.

Troubleshooting: If you encounter login issues, missing content, or performance problems, our IT team is ready to help.

Support

IT Contact & Support

For additional support, contact our IT team directly:

Email:

itsupport@cortexonlineacademy.net

Phone:

+1 345 4567 678

What’s Next?

Join Cortex Online Academy at any time.

Students can begin lessons within days of enrolment. Our induction process ensures a smooth start and ongoing support throughout the year.